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词汇 customer-service
释义 customer service
noun[ U ]
uk /ˌkʌs.tə.mə ˈsɜː.vɪs/ us /ˌkʌs.tə.mɚ ˈsɝː.vɪs/
(UK alsocustomer services)
the part of an organization that answers customers' questions, exchanges goods that are not satisfactory, etc.客服部
the fact of treating customers in a polite and helpful way, which is considered an important part of running a good business: 顾客服务
They're a huge company, known for their terrible customer service. 他们是一家巨大的公司,众所周知他们的顾客服务一团糟。
SMART Vocabulary: related words and phrases

People who help or serve people professionally
aid worker
attendant
au pair
buddy
busboy
caregiver
concierge
demonstrator
equerry
FAE
family liaison officer
FLO
odd-job man
personal care assistant
right-hand man
roadie
social worker
steward
stylist
valet

You can also find related words, phrases, and synonyms in the topics:


Selling

customer service | Business English


customer service
noun
 COMMERCEukus(alsocustomer care)
[ U ]
the way that an organization deals with customers before, during, and after a sale, and the activities involved in dealing with customers:
customer service levels/standards
a customer service line
excellent/outstanding/poor, etc. customer serviceThe mobile operator has a reputation for outstanding customer service.
deliver/improve/provide customer serviceYou can always improve your customer service.
a high level/standard of customer serviceWe aim to provide a higher level of customer service than our competitors.
online/telephone(-based) customer service
The bank has a 24-hour customer service number.
to handle customer service calls
[ U ](alsocustomer services)
the department of an organization that gives help to customers and deals with their problems:
a customer service adviser/assistant/team, etc.If there is a problem with your order, call one of our customer service team.
the customer service counter/desk
Customer Services is one of the most important departments in our organization.
Our customer services department will be able to help you.

Examples of customer service


customer service
All now include the reagent strips, a method of quality control, batteries and have reliable customerservice.
During the 1990s the language of customers, customer care and customerservice also pervaded a series of 'culture change' programmes across the public sector.
A server does not "know" the realization of a customerservice time before the customerservice starts.
A rail travel information system has a very different content determination module from a system that helps customerservice representatives write business letters.
And you're looking for customerservice?
Other associated welfare gains from privatisation include the apparent improvement in customer service, increased labour remuneration and better service conditions for workers of the newly privatised enterprises.
If those closures are compounded by the closure of rural post offices, customerservice will be substantially cut.
From the
Hansard archive

Example from the Hansard archive. Contains Parliamentary information licensed under the Open Parliament Licence v3.0
The bank says that the merger will enable it to provide better customerservice.
From the
Hansard archive

Example from the Hansard archive. Contains Parliamentary information licensed under the Open Parliament Licence v3.0
They deal with all aspects of customerservice work, including installation, servicing and emergency work.
From the
Hansard archive

Example from the Hansard archive. Contains Parliamentary information licensed under the Open Parliament Licence v3.0
The time taken to answer calls and the customerservice elements of the calls were generally satisfactory or good.
From the
Hansard archive

Example from the Hansard archive. Contains Parliamentary information licensed under the Open Parliament Licence v3.0
Those are the two most important aspects of customerservice.
From the
Hansard archive

Example from the Hansard archive. Contains Parliamentary information licensed under the Open Parliament Licence v3.0
The fact is that privatisation has provided customers with independent customerservice committees.
From the
Hansard archive

Example from the Hansard archive. Contains Parliamentary information licensed under the Open Parliament Licence v3.0
I should have thought that that was a sensible way for government to proceed in the interests of both good administration and customerservice.
From the
Hansard archive

Example from the Hansard archive. Contains Parliamentary information licensed under the Open Parliament Licence v3.0
Let us get some of them back to provide some customerservice.
From the
Hansard archive

Example from the Hansard archive. Contains Parliamentary information licensed under the Open Parliament Licence v3.0
The two organisations will be able to combine their expertise and resources on customerservice and compliance.
From the
Hansard archive

Example from the Hansard archive. Contains Parliamentary information licensed under the Open Parliament Licence v3.0
See all examples of customer service
These examples are from corpora and from sources on the web. Any opinions in the examples do not represent the opinion of the Cambridge Dictionary editors or of Cambridge University Press or its licensors.
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