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词汇 mystery-shopper
释义 mystery shopper
noun[ C ]
uk /ˌmɪs.tər.i ˈʃɒp.ər/ us /ˌmɪs.tɚ.i ˈʃɑː.pɚ/(US alsosecret shopper)
someone employed to test the service in shops and businesses by pretending to be a normal customer神秘顾客(指受雇装扮成普通顾客来检查商店及企业服务质量的人)
SMART Vocabulary: related words and phrases

People who buy things
anti-consumer
bidder
buyer
consumer
couponer
end user
foot traffic
importer
late adopter
multi-client
prosumer
punter
purchaser
rag-and-bone man
ragman
scrap dealer
speculator
tradesman
tradespeople
wholesaler

mystery shopper | Business English


mystery shopper
noun[ C ]
 COMMERCEukus(alsosecret shopper)
someone employed by a company to check how its products or services are being sold by pretending to be a normal customer:
Most supermarkets want mystery shoppers to critique each department and the staff's knowledge of what they're selling.

Examples of mystery shopper


mystery shopper
I agree, but on the basis of the experience of this mysteryshopper, the judgment is not a happy one.
From the
Hansard archive

Example from the Hansard archive. Contains Parliamentary information licensed under the Open Parliament Licence v3.0
I decided to use the mysteryshopper technique and find out.
From the
Hansard archive

Example from the Hansard archive. Contains Parliamentary information licensed under the Open Parliament Licence v3.0
It does so directly through regular financial and procedural audits and the support of retail network managers, and indirectly through customer research and "mysteryshopper" surveys.
From the
Hansard archive

Example from the Hansard archive. Contains Parliamentary information licensed under the Open Parliament Licence v3.0
For instance, mystery shoppers at a restaurant may pretend they are lactose-intolerant, or a clothing store mysteryshopper could inquire about gift wrapping services.
From
Wikipedia

This example is from Wikipedia and may be reused under a CC BY-SA license.
Like week two, a mysteryshopper will select which dish is the best one.
From
Wikipedia

This example is from Wikipedia and may be reused under a CC BY-SA license.
The mysteryshopper grades the branch on its presentation and on the service the branch provides at its service counters, checkouts, wine department and shop floor.
From
Wikipedia

This example is from Wikipedia and may be reused under a CC BY-SA license.
After much deliberation, interviews, mysteryshopper visits and poring over the criteria submission forms, the judging panel eventually came up with the top 100 curry restaurants.
From
Wikipedia

This example is from Wikipedia and may be reused under a CC BY-SA license.
We are developing responses to the problems that our "mystery shoppers" identified as the most pressing.
From the
Hansard archive

Example from the Hansard archive. Contains Parliamentary information licensed under the Open Parliament Licence v3.0
The survey is conducted by mystery shoppers and different branches in varying parts of the country are used for each week's survey.
From
Wikipedia

This example is from Wikipedia and may be reused under a CC BY-SA license.
Firms can also assess the quality of customer experience with the shops with the use of mystery shoppers.
From
Wikipedia

This example is from Wikipedia and may be reused under a CC BY-SA license.
Mystery shoppers perform specific tasks such as purchasing a product, asking questions, registering complaints or behaving in a certain way, and then provide detailed reports or feedback about their experiences.
From
Wikipedia

This example is from Wikipedia and may be reused under a CC BY-SA license.
Mystery shoppers for example played an important role in testing out the investment advice services of banks (issue 08/2010) and the statutory health insurance providers (issue 09/2010).
From
Wikipedia

This example is from Wikipedia and may be reused under a CC BY-SA license.
Unlicensed mystery shoppers may face fines.
From
Wikipedia

This example is from Wikipedia and may be reused under a CC BY-SA license.
In order to measure the quality of production, the way the employees are behaving with customers, quality of facilities being provided; retailers and service providers send mystery shoppers.
From
Wikipedia

This example is from Wikipedia and may be reused under a CC BY-SA license.
These examples are from corpora and from sources on the web. Any opinions in the examples do not represent the opinion of the Cambridge Dictionary editors or of Cambridge University Press or its licensors.
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